POLICIES, TERMS & CONDITIONS

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Upon booking a skin or body consultation we do require a $55 deposit at the time of the booking. This is a non-refundable deposit that is not redeemable on treatments or products. This is not covered by Medicare or private health insurance. Please note that skin/body consultations are a separate booking fee from injectable appointments/consultations. 

Consultations, services and packages are all out of pocket fees and are strictly non-refundable. 

Credit Card details are required to make a booking which will be saved on the patients file under a third party (timely pay card capture). Without a saved credit card on file we are not able to proceed with booking an appointment.

Cancellations within 24 hours or missing an appointment will result in an out-of-pocket cancellation fee of $55.00 per cancelled service which will be automatically deducted from the saved card on file. Packages, credits or gift vouchers will not be redeemed in replacement of the $55 cancellation fee. 

Patients are given a reminder email 1 week before their appointment and also a text message 48 hours before their appointment as a reminder to cancel in time to not be charged.  

Failure to not show or cancel within 24 hours to more than one appointment will result in all future bookings to be prepaid. If a breach of cancelation occurs again, the full pre-payment of service will be forfeited.

Certain treatments require prepping of the skin with cosmeceutical skincare to ensure we can proceed with a safe treatment plan. This also means that an in depth consultation is required. 

These include: 

- All chemical peel treatments 

- All IPL treatments 

- All skin needling 

- Cosmelan 

- Plasma skin tightening

- Scalp hair growth treatments 

Treatments that require an express 30 minute consultation but NO prepping: 

- Ultrasound fat cavitation 

- RF skin tightening 

- Cellulite treatment

- BBL 

- Millia extractions alone 

- Intimate lightening 

Treatments that require no consultation: 

- All dermaplaning (excluding when paired with chemical peel OR IPL hair removal) 

- All facials 

- All LED treatments 

- Beard sculpting (excluding when paired with IPL hair removal) 

- IPL test patch